Home Support Worker

Location Paisley,
Package Permanent
Job Role Home Support Worker (Driver)Home Support Worker (Non-Driver)
Date Posted March 08, 2024

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Job Description:

It is sometimes difficult to generalize about what the role of a Support Worker is. The best way of summing it up is that we might perform the tasks carried out by a close friend or relative but in trained, professional and knowledgeable way. In order to do this successfully, the Support Worker must be aware of the needs and requirements of the client and must communicate successfully not only with the client but also with other stakeholders such as family, friends and other healthcare professionals. The Support Worker also has a responsibility to alert the supervisor (or their representative) of any changes or causes for concern in the client’s condition. There will be specific tasks identified for a particular client. These may include cooking and /or preparing meals and possibly assistance with feeding. Housekeeping, laundry and personal care may also be part of the role. The Support Worker will be briefed before undertaking any assignment with the specific tasks involved but in every case, it is incumbent upon the Support Worker to carry out the work in a safe and professional way and to adhere to the specific instructions as well as the policies and procedures of the company. Support Workers are frequently the only people that a client may see on a daily basis and clearly there is a responsibility to report any relevant information back to the supervisor. It is not the role of the Support Worker to become involved in notifying family, friends or relatives of changes. This will be carried out by the Caring Hearts admin team, based on the advice received from the Support Worker. The Support Worker does not have responsibility for staff. It should be clearly understood that the role requires a great deal, sometimes both in physical and emotional ways, and also carries a weight of responsibility. Anyone who does not genuinely care about the welfare of other people will not be suitable for this job. The permanent equipment provided by Caring Hearts such as uniform, identity badge and any other equipment required to carry out the role, is the responsibility of the Support Worker as is making sure that consumables such as disposable gloves and aprons are available and not in short supply. Whilst the supply and upkeep of any equipment such as wheelchairs and hoists are not the responsibility of Caring Hearts or its employees, it is expected that causes for concern with any of such items would be passed by the Support Worker to the supervisor. By its nature home care requires Support Workers to travel from place to place. Support Workers must therefore have the ability to do this, either by public transport or by their own means. A thorough training program is applicable to every member of the Caring Hearts team. This constitutes both initial and ongoing training and is a requirement of all staff. Every member of staff will be required to be a member of Protecting Vulnerable Groups Scheme. (PVG).


The role may involve some or all of the following. This is not intended as a complete list and is supplied for information only

  • Assist clients to get up, dressing and preparing them for their day
  • Washing, bathing, showering, oral care, grooming
  • Toileting, assisting with use of commode, emptying commode
  • Continence management
  • Using manual handling equipment as specified
  • Working with other care professionals such as District Nurses, GP’s, etc.
  • Assisting with prescribed medication
  • Assist clients to go to bed, including undressing and washing
  • Preparation of meals and assistance with feeding
  • General household duties
  • Bed making and laundry
  • Shopping and supplies management
  • To keep accurate records of care visits.



  • Genuine care for others
  • Good communication skills
  • Ability to understand what the role entails
  • Ability to follow instructions
  • Own transport and full driving license
  • Desirable
  • Experience in care provision
  • Flexible availability
  • Key Competencies
  • To be able to attend to all client calls
  • To understand the importance of such calls
  • To be able to cope with emergency and difficult situations
  • To be able to communicate with other people
  • To be able to maintain high standards of care provision.


Values-based Personal Qualities


Working Together

·      Involve service users, families, external agencies and colleagues

·      Speak up when things go wrong

Respect and Dignity

·      Understand person-centered care and can demonstrate treating people as individuals and respecting choices

·      Promoting independence and encouraging appropriate risk taking

Everybody Counts

·      Ensuring no one is discriminated against or excluded

·      Understand human rights and impact on care delivery

·      Facilitating people to ‘speak up’ about concerns and acting upon them

Commitment to Quality of Care

·  Striving for quality in everything we do, recognising and understanding what quality in care means for people using the services

· Being accepting about criticism and focusing on improvement

· Being open to new opportunities for learning and identifying the limits of skills and knowledge


·      Treating people with kindness

·      Understanding the importance of empathy in all areas of employment

·      Understanding the values of others and always providing a caring service

Improving Lives

·      Focus on how things could be done better and sharing ideas

·      Understanding of wellbeing and what is important to people using the service

·      Improving outcomes for people

·      Ensuring appropriate services are provided for people using the services

Please ensure your profile is completed as fully as possible to increase your chances of being interviewed. All mandatory questions in the application form must be answered in order to submit your application. When there is no answer applicable or unable to answer please fill in ‘N/A’ in the answer box to allow you to submit your application.


You must provide references from your two most recent employers. If you are unable to obtain two professional references, e.g. in the case of an applicant who has been raising children for ten years, please provide one employer and one character or two character references. All references will be contacted, therefore please inform the referees of the fact that you have used their name. If you are unable to provide the required references, p[lease discuss the matter with us.


Ex-Offenders Declaration

Please note this section will only be seen by those involved in the recruitment process and will be treated with the strictest of confidence.

Rehabilitation of Offenders Act 1974

Caring Hearts Scotland aims to promote equality of opportunity and is committed to treating all applicants fairly regardless of ethnicity, disability, age, gender or gender re-assignment, religion or belief, sexual orientation, pregnancy or maternity and marriage or civil partnership. Caring Hearts Scotland undertakes not to discriminate unfairly against applicants on the basis of a criminal conviction or other information declared.

Answering ‘yes’ to the question when prompted in the application form will not necessarily prevent your employment. This will depend on the relevance of the information you provide in respect of the nature of the position and the particular circumstances.


Caring Hearts Scotland will only collect data for specified, explicit and legitimate use in relation to the recruitment process. By signing this application form, you consent to Caring Hearts Scotland holding the information contained within this application form. If successfully shortlisted, data will also include shortlisting scoring and interview records. We would like to keep this data until the vacancy is filled. (We cannot estimate the exact time period, but we will consider this period over when a candidate accepts our job offer for the position for which we are considering you). When that period is over, we will either delete your data or inform you that we would like to keep it in our database for future roles. We have privacy policies that you can request for further information. Please be assured that your data will be securely stored and only used for the purposes of recruiting for this vacant post. You have a right for your data to be forgotten, to rectify or access data, to restrict processing, to withdraw consent and to be kept informed about the processing of your data. If you would like to discuss this further or withdraw your consent at any time, please contact us at info@caringheartsltd.co.uk


To apply use the following link: https://caringheartsscotland.factorialhr.com/job_posting/35920